DELIVERY TIMING
We package and ship your order as soon as we get credit card authorization and verification. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include the U.S. Postal Service (USPS).
When you choose the delivery option, packages are delivered Monday through Friday 8AM to 8PM for residential address deliveries and 8AM to 5PM for commercial business address deliveries.
*For LAMBDA and CRISION, it may take longer time than NEVERMINDALL -up to 14 business days- depending on international custom clearance and carriers.
RUSH DELIVERY
Order placed before 3pm ET Mon-Fri Arrives next business day. Order placed after 3pm ET Mon-Fri or on weekends or holidays Arrives in 2 business.
Saturday, Sunday, and holidays are not considered business days for order processing.
Expedited delivery to rural and remote locations may require an additional 1-2 business days.
LOST PACKAGEAlthough we will try our best to fix any shipping & delivery issue in a very rare case of missing package, unfortunately we are not responsible for any shipping accidents once the tracking indicates the status as 'delivered'.
However, if you purchased a protection plan on your purchase, any loss, stolen, and damaged parcel can be claim through the Order Protection.
Filing a claim is easy!
Click here to file a claim now.When filing a claim with Order Protection, you will simply need to provide your order number and email address to get started.
From there, you will be asked a few simple questions about your issue, and you’ll hear back from an agent within minutes!